Solution : https://service.sap.com/sap/support/notes/759923 (SAP Service marketplace login required)
Key words :
-service trouble shooting technical notes / basis notes / patch instructions, -service trouble shooting, related faq note thataddresses, 'related notes' section, related notes provide, collective faq note, terms interaction center, call center reason, note canbe, ic webclient
Related Notes :
| 1408382 | Interaction Center Business Transactions in CRM 7.0 |
| 1300183 | Supported web-browsers for Interactive Scripting Editor |
| 1261247 | Convert Service Ticket to Service Request |
| 1083520 | Wintertree spell checker integration for IC WebClient |
| 981710 | Microsoft Internet Explorer Version 7.0 for end users |
| 929404 | More Fields link produces dump or white screen |
| 927567 | Intermittently, the application area is blank (Part I) |
| 927566 | Intermittently, the application area is blank (Part II) |
| 894493 | Frequently Asked Questions about Fax and Letter |
| 894119 | Web Browser / language dependencies for IC WebClient CRM 5.0 |
| 884976 | Browser navigation buttons cannot be used in IC WebClient |
| 882653 | Frequently Asked Questions (FAQs) about the Agent Inbox |
| 844929 | Using the IC WebClient in extranet/Internet scenarios |
| 827958 | Javascript Errors in IC WebClient, Messaging does not work. |
| 790599 | How to check IC WebClient java log messages |
| 790597 | IC WebClient hangs with Website Found; Waiting for Reply. |
| 790596 | Incoming phone calls not received in IC WebClient |
| 772848 | IC Scenarios requiring TREX 6.1 |
| 764974 | IC WebClient: screen resolution & monitor size |
| 760327 | The BCB is not correctly installed |
| 759705 | E-mail text is displayed as attachment |
| 751005 | IC Java Server load balancing |
| 749998 | IC WebClient SOAP Runtime exception |
| 746475 | Financial Customer Care - Collections Management |
| 744676 | IC WebClient startup problems, F1 help and F4 help broken |
| 741940 | FAQ: IC WebClient JCO connection |
| 741939 | Blank screen or timeout starting IC WebClient |
| 740418 | Alternative GUID generation for Windows |
| 736251 | Messaging Check in Interaction Center WebClient |
| 722908 | System check for IC WebClient fails |
| 720955 | Failed to log on to the communication management software |
| 717921 | Required JRE version for IC WebClient, BMS, and ISE |
| 672701 | IC WebClient only shows white screen after startup |
| 669072 | Customizing transactions in the IC WebClient |
| 664382 | Report: Import and maintenance of the "Do Not Call" list |
| 660801 | Launching IC WebClient with Load Balancing |
| 654549 | How to launch the IC WebClient |
| 651435 | Cannot run applets on Sun JVM 1.4.x with proxy server |
| 648879 | Specifying SAP Client in URL of Internet Shortcut |
| 633539 | Time-out problems in the IC WebClient |