Solution : https://service.sap.com/sap/support/notes/746475 (SAP Service marketplace login required)
Summary :
This SAP Note addresses common queries and issues related to Financial Customer Care (FCC) within SAP ERP and CRM systems, focusing specifically on integration and implementation aspects across various FCC versions. For installations, specific system prerequisites and configurations are required depending on the FCC version, which range from FCC 1.0 to FCC 8.0, each tailored to different industry-specific needs. Users must activate relevant business functions to utilize new business processes introduced in enhancement packages. Common issues include dealing with error messages related to remote system errors and RFC communications, which typically involve checking system settings or updating the RFC configuration to ensure proper access and functionality. Additionally, there is guidance on custom adjustments for FCC views, handling balances, and troubleshooting specific error messages related to missing function modules or incomplete data.
Key words :
05insurance crm_ins_1 ins_fscd_ci_3public sector crm_pscd_1 pscd_collections_management_2telco crm_tel_1 tel_ca_3utilities crm_ut_er_1 isu_crm_2 + isu_ca_1fi-cax crm_ficax_1 ficax_ci_3for fcc 7, 07insurance crm_fca_2 ins_fscd_ci_5public sector crm_fca_2 pscd_collections_management_4telco crm_fca_2 tel_ca_5utilities crm_ut_er_3 isu_ca_3fi-cax crm_fca_2 ficax_ci_5please obey, 06insurance crm_fca_1 ins_fscd_ci_4public sector crm_fca_1 pscd_collections_management_3telco crm_fca_1 tel_ca_4utilities crm_ut_er_2 isu_ca_2fi-cax crm_fca_1 ficax_ci_4for fcc 8, img activity customer relationship management -> ui framework -> technical role definition -> define navigation bar profile, img activity customer relationship management / interaction center webclient / industry-specific functions / integration, financial customer care - interactive collection management - sap dispute management call_function_not_found fkk_crm_general_init reason, spro -> customer relationship management -> interaction center webclient -> industry-specific functions -> integration, symptom financial customer care - interactive collection management - sap dispute management 1, customer relationship managementui frameworktechnical role definitiondefine layout profile1, ficaimg'integration'billing'billable item classes'maintaincustomer attributes
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