Solution : https://service.sap.com/sap/support/notes/669072 (SAP Service marketplace login required)
Key words :
ic web client [customer relationship management -> interaction center webclient -> business transactions -> define business transaction profiles', customer relationship management -> interaction center webclient -> business transactions -> define business transaction profiles', 'customer relationship management -> interaction center webclient -> business transactions -> assign partner functions, customer relationship management -> transactions -> basic settings -> define transaction types, customer relationship management -> transactions -> basic settings -> define transaction type, assign business transaction category bus2000115, 00000015 contact person andagent partner function, icagent interaction center agenttelesales, icagent interaction center agentteleservice, icagent interaction center agentnote
Related Notes :
| 1063760 | New Interaction Record gets reverted |
| 1047342 | Business Transaction remains locked |
| 1010149 | Sales Ticket DDLB for new Orders only shows Activities |
| 997795 | New Interaction Record gets created unnecessarily |
| 759923 | IC WebClient: FAQ Note |