Solution : https://service.sap.com/sap/support/notes/633539 (SAP Service marketplace login required)
Summary :
This SAP Note provides guidance on managing and troubleshooting session timeout issues specifically experienced in Business Server Pages (BSP) applications such as the Interaction Center (IC) WebClient. Timeouts can manifest during the startup or when the connection between browser and server is delayed, or during periods of no user activity. Recommendations are to inspect and alter, if necessary, timeout settings on various components including the Internet Connection Manager (ICMAN), J2EE Engine, and BSP. Key parameters to review include 'rdisp/plugin_auto_logout', 'icm/conn_timeout', 'icm/keep_alive_timeout', 'servertimeosuf', and 'J2EEHTTPTIMEOUT'.
Key words :
<j2ee home directory>/cluster/server/services/servlet-jsp/work/jsptemp/jsptemp/icserver/root/web-inf, status-dependent web applicationsan existing http link occupies resource, latent time allowed foran existing http connection, crm system withtransaction code crms_ic_system_props, web application server reason, thesap web application server, 'rdisp/plugin_auto_logout' customizing parameter, parameter'icm/conn_timeout' sets, parameter'icm/keep_alive_timeout' sets, j2ee file structure
Related Notes :
| 824554 | ICM and SAP Web Dispatcher Timeout Parameter |
| 805806 | IC WebClient freezes at startup |
| 759923 | IC WebClient: FAQ Note |