Solution : https://service.sap.com/sap/support/notes/882653 (SAP Service marketplace login required)
Key words :
agent inbox search support case objects, employees receive escalation emails intended, employees receive emails intended, inbox object classes cl_crm_aui_entity, business work-place unexpectedly, incoming sapconnect email reach, crm environment incoming emails, agent inbox result list, inbox search search, derived classes cl_crm_aui_oneorder
Related Notes :
| 1146659 | Agent Inbox BT Search: Performance Improvements |
| 759923 | IC WebClient: FAQ Note |