Solution : https://service.sap.com/sap/support/notes/824640 (SAP Service marketplace login required)
Summary :
This SAP Note addresses missing Customizing entries for Solution Manager Service Desk messages across several process-related challenges. It specifies issues in process type determination, external IBase ID use, contact person display, NOTIF_CREATE transaction initiation, missing RFC connection, and more. Solutions include changing Customizing settings via transaction DNO_CUST04 for process types, external IBase IDs, and no user check. Additional settings for partner functions are adjusted depending on the release version. Solutions also cover missing SAP components in NOTIF_CREATE and differentiate partner functions for contact persons and responsible individuals.
Key words :
implementation guide -> sap solution manager -> scenario-specific settings -> service desk -> partner determination procedure -> define partner functions, implementation guide -> solution manager -> basic settings -> sap solution manager system -> connection, transaction spro -> sap reference img -> sap solution manager, ibase - external ibase id ic_wc_default_profile - standard profile, ic web client rfcdest_sol_manager - rfc connection, sap solution manager -> general settings, solution manager service desk installations, solution manager service desk messages, business partner generation ib_gen_auto - identification, solution manager service desk
Related Notes :
| 1313275 | Rating of Customizing entry IB_GEN_AUTO |
| 1284794 | SMSY: IBase generation cannot be deactivated |
| 1164046 | COM_PARTNER 147 error message when creating a support mssg. |
| 1080141 | Relationship between processor and Support Team |
| 1030498 | Maintenance Optimizer - IBase is not active |
| 1010706 | Use of own partner functions |
| 875489 | Incorrect status text of the message in Test Workbench |
| 864281 | Support Desk message contains errors |
| 864195 | Error 513 when you enter Support Desk Message |
| 863679 | Service Desk - number range + transaction type not correct |
| 838063 | Support message entered with duplicate short text |
| 802517 | Support Desk: Adjustments of creation transaction for SLFN |
| 782562 | DSWP: IBASE generation - determine external ID |
| 722459 | ST 310: Support Desk notification is not displayed |
| 679138 | ST310: Support Desk: Processor not transferred |