Solution : https://service.sap.com/sap/support/notes/838063 (SAP Service marketplace login required)
Key words :
short text 'shortened title, parameter called title_40, service desk reason, actual short text, slf1 solution manager, sap solution manager, connected satellite systems, solution manager system, sap support desk, -> enter support message
Related Notes :
| 824640 | Customizing missing for Service Desk in Solution Manager |