Solution : https://service.sap.com/sap/support/notes/864281 (SAP Service marketplace login required)
Key words :
terms service desk reason, crm_orgman038 responsible organizational unit, crm_orgman039 responsible organizational unit, crm transaction type selected, screen 'sales area data', transaction ib52 goto - partner, partner determination procedure assigned, linked satellite systems, support desk scenario, support desk messages
Related Notes :
| 824640 | Customizing missing for Service Desk in Solution Manager |