Solution : https://service.sap.com/sap/support/notes/802517 (SAP Service marketplace login required)
Key words :
= 'process_type' description = 'message type' field, process type slfn, process type slf1, transaction dno_cust04 -> pushbutton ', terms solution manager, creation transaction notif_create, entries' -> field, creation transaction, solution implement, support desk
Related Notes :
| 824640 | Customizing missing for Service Desk in Solution Manager |