Solution : https://service.sap.com/sap/support/notes/176492 (SAP Service marketplace login required)
Summary :
Key words :
predefined ccms_onalert_email auto-reaction method, define auto-reaction methods, salo_email_in_case_of_alert module works correctly, sap internet mail gateway, transaction rz21 -> method definitions, target client/target system, auto-reaction method, rz21-> method definitions, complete method definition, terms sap office
Related Notes :
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511697 | Time zone specification in alert mail |
502959 | RZ20: External e-mail as auto-reaction |
437187 | CRM Middleware Alert Monitoring |
429265 | CCMS monitor architecture: Central auto-reaction |
110368 | FAQ - CCMS MONITORING INFRASTRUCTURE |