Solution : https://service.sap.com/sap/support/notes/617547 (SAP Service marketplace login required)
Summary :
SAP Note provides guidance on configuring the Central Monitoring System (Transaction RZ20 within SAP Web AS) to send alerts via email, SMS, or other methods to specified recipients. Previously handled by a less flexible solution as per SAP Note 176492, the method has been improved from release 6.20 onwards by integrating a central alert framework accessible via SAP Service Marketplace. This framework allows extensive customization of alert types, recipient rules, scheduling, and escalation processes significantly enhancing alert management capabilities. It’s recommended to adopt the new method CCMS_Send_Alert_to_ALM, which is supported by several support packages for both local and central uses. This configuration and deployment are outlined step-by-step, instructing on method settings, alert monitoring node assignments, and recipient configuration. Enhanced security measures include proper RFC destination setup and personalization of user communication settings in SU01 to ensure secure and effective message delivery.
Key words :
sap netweaver capabilities -->lifecycle management -->operations, deliveries escalation settings documentation, method definition -> display overview, local auto-reaction method, relevant alert category exists, central auto-reaction method, auto-reaction method ccms_send_alert_to_alm, local auto-reaction, central auto-reaction, sap service marketplace
Related Notes :
| 1525363 | CCMS: Client and User fields in alert email |
| 939616 | CCMS auto-reactions: Help with troubleshooting |
| 671780 | Only trigger auto-reaction method with certain alerts |
| 429265 | CCMS monitor architecture: Central auto-reaction |
| 176492 | Automatic email when an alert occurs (RZ20) |