Solution : https://service.sap.com/sap/support/notes/1151450 (SAP Service marketplace login required)
Summary :
After importing Support Package 15, issues may arise concerning multi-customer number management in SAP Solution Manager. The function is essential for customers using multiple SAP customer numbers to interact with the SAP Support Portal via RFC. It is not necessary for customers with a single CCC and an S user authorized at the CCC level for all Solution Manager activities in the SAP Support, as confirmed via user administration and internal transactions BP51: SRF_DISP_USER and SRF_USER_RIGHTS. To deactivate or reactivate this function, implement or deimplement Note 1140822, respectively. The utility of the background job REFRESH_ADMIN_DATA_FROM_SUPPORT in generating business partners based on customer numbers and the synchronization features for system data is also highlighted. Moreover, related notes and IMG activities for configuration are specified to aid in proper setup.
Key words :
actvt = '03'devclass = 'ai_solar_sdk_sp'objname = 'ai_sdk_sp_rfc_rp'objtype = 'enho'p_group = ' ', implementation guidesap solution manager configuration basic settings standard configuration, area system detail view selection select header data, select menu item utilities - analyses, current client althouth se19 shows, basic settings solution manager connection, sapand system landscape put systems, sap multiple sap customer numbersexecute, node multiple sap customer numbers, customizing settings allways override
Related Notes :
| 1490774 | Batch Job REFRESH_ADMIN_DATA_FROM_SUPPORT |
| 1462829 | Systems created multiple times in SMSY |
| 1399203 | Deletion of customer data of a Service Provider Customer |
| 1394862 | Trace of communication between SAP Solution Manager and SAP |
| 1391968 | Enterprise Support Report / PSLE Report - BI SelfService |
| 1384260 | No error messages for IBase generation |
| 1371490 | Installation numbers are missing in V_AIINSNRS |
| 1366081 | Message AISDK_SP_MESSAGES 117 |
| 1330281 | Customer number of an installation number is deleted |
| 1320545 | Updating the product version in SMSY |
| 1301032 | Destination for multi-customer handling |
| 1296078 | REFRESH job does not update all data |
| 1294321 | Wrong RFC destination determined |
| 1254960 | Error "SAP customer number unknown for installation number" |
| 1247665 | Assignment of deleted customer number to an installation |
| 1246945 | Incorrect s-user determination with several customer numbers |
| 1234475 | System data for unwanted customers / installations |
| 1227621 | System data is not downloaded |
| 1172092 | Authorization problem with REFRESH_ADMIN_DATA |
| 1164157 | Product version is not transferred |
| 1162562 | Termination with job REFRESH_ADMIN_DATA_FROM_SUPPORT |
| 1159964 | Report for generating AIUSER-entries |
| 1159944 | Create AISUSER entries from template user |
| 1148731 | Message AI_SC_EN 006 in REFRESH_ADMIN_DATA_FROM_SUPPORT job |
| 1144695 | SAP customer number for installation number &1 unknown |
| 1144386 | Runtime error NO_BP w/ IBase generation |
| 1144068 | Job REFRESH_ADMIN_DATA_FROM_SUPPORT terminates |
| 1140822 | SAP customer number for installation number &1 unknown |
| 1140138 | No destination found for SAP customer number |
| 1139740 | No system found for customer number |
| 1138736 | Message "Error reading system list" |
| 1130648 | Job REFRESH_ADMIN_DATA_FROM_SUPPORT terminates |
| 1128998 | Message AI_SC_EN 207 and "No data found" |
| 1117658 | Unnecessary authorization check for IS_IMPL_ACTIVE |
| 1023598 | SAP Solution Manager Service Desk for service providers |