Solution : https://service.sap.com/sap/support/notes/1246945 (SAP Service marketplace login required)
Key words :
badi implementation ai_sdk_sp_rfc exchanges, <service desk transaction type, sap back end, call transaction dno_cust04, service desk message, sap solution manager, s-user determination, service desk, transaction types, service providers
Related Notes :
| 1151450 | FAQ: Managing several customer numbers - Support Package 15 |