Solution : https://service.sap.com/sap/support/notes/1139740 (SAP Service marketplace login required)
Summary :
This SAP Note addresses the error where the background job REFRESH_ADMIN_DATA_FROM_SUPPORT signals "No system found for customer number x", despite systems existing under this customer number in the SAP Support Portal. The issue arises from incorrect settings in SMSY_SETUP where the system generation is picked from the OSS without corresponding configurations in V_AISAPCUSTNOS and V_AIINSNRS. The specified customer number and installation numbers are either not indicated or are recorded as empty. To resolve this, ensure customer numbers and populated installation numbers are correctly marked in V_AISAPCUSTNOS and V_AIINSNRS using transaction SM30.
Key words :
background job refresh_admin_data_from_support issues, sap support portal, maintenance view v_aisapcustnos, maintenance view v_aiinsnrs, empty installation numbers, entire customer number, installation numbers, customer number, system found, transaction smsy_setup
Related Notes :
| 1151450 | FAQ: Managing several customer numbers - Support Package 15 |
| 1023598 | SAP Solution Manager Service Desk for service providers |