SAP Note 1023598 - SAP Solution Manager Service Desk for service providers

Composant : Service Desk / Incident Management -

Solution : https://service.sap.com/sap/support/notes/1023598 (Connexion à SAP Service Marketplace requise)

Résumé :
La Note SAP 1023598 fournit des instructions sur l'activation des fonctions de fournisseur de services dans SAP Solution Manager 7.0. Elle décrit le processus pour garantir que toutes les corrections et notes nécessaires sont implémentées correctement, particulièrement lorsqu'une version plus récente de la Note est utilisée. Les utilisateurs doivent vérifier et implémenter manuellement les versions plus récentes des notes requises via la fonctionnalité « Télécharger la dernière version des notes SAP » dans la transaction SNOTE. La Note couvre les corrections automatiques et manuelles et offre des ressources supplémentaires telles que des FAQ et des notes générales. Cela assure la conformité continue du système et des configurations à jour, soulignant l'importance d'une surveillance et de mises à jour régulières.

Mots Clés :
support package leveldate     note  incl  cat description, 08  1107838 service desk - determining general basic settings23, 09  1329247 archiving solution manager service desk messages19, date     note  incl  cat description, web service interface service desk28, sdk customizing listing - error correction23, goto -> sap note browser -> execute, download current note versions regularly, service provider functionsyou require information, service desk related sap notes23

Notes associées :

1439874AI_SDK_SP_GENERATE_BP: Missing check for deleted systems
1435064Web Dynpro UI: Change to display mode after saving
1419043Message from customer supported by partner
1407141Support notif.: Unrecognizable chars when sending to SAP
1401565VAR: Status transfer to "Proposed Solution" or "Confirmed"
1399203Deletion of customer data of a Service Provider Customer
1393914Incident Create: load all ibase components during startup
1387797Reorg of dnod_update: Runtime very long for RNOTIFUPDATE01
1374798Solution Manager "Context" tab page in customer scrn profile
1366526Work Centers: Restriction of message attachment size
1362264Work Centers: Incident Create default Priority & Category
1359769Converting the EWA service for customers of partners (VAR)
1341151Work Centers: "My Substitutes" user interface
1340645Custom actions in the message processing UI (Web Dynpro)
1329247Archiving Solution Manager Service Desk messages
1318787VAR: Automatic forwarding for specific components
1312064Work Centers: hide Confirmed messages in Incident Management
1285423Go-live with Solution Manager for VAR
1275036Linking action execution and status change
1256661Work Center: Substitution in Incident Management
1247502SP: Sent Automatically to SAP indicator
1227482SP: Report AI_SDK_SP_GENERATE_BP error in log, password
1225884Error message DNO 123 is missing
1225682Report for VAR configuration for SP15 - SP17
1172790Sponsor partner determination using relationships
1171514Documents are not attached to the support message
1169729Container values missing for actions
1168074Check for action definition - "Condition Available"
1165357Sold-to-Party is not assigned to Service Desk message
1164157Product version is not transferred
1163386Web service interface tracing for the Service Desk
1161294Name chg, SAP Solution Manager 4.0 to Solution Manager 7.0
1161024Termination of IBase generation
1160651Work Centers: How to Customize (Solution Manager)
1159964Report for generating AIUSER-entries
1159944Create AISUSER entries from template user
1159532IBase generation - customer name not found
1158611Untreated error CX_SY_RANGE_OUT_OF_BOUNDS
1155419Service Desk - Changes in used Smart Forms
1151639SNOTE authorization check in service message
1151450FAQ: Managing several customer numbers - Support Package 15
1147005SDK Customizing listing - error correction
1145033F4 help for business partner: Output of additional fields
1144386Runtime error NO_BP w/ IBase generation
1139740No system found for customer number
1138076SP: Report SM_CONFIG_RFC - correction
1107838Service Desk - determining general basic settings
1084744Problems with the automatic function "Send to SAP"
1080131Check on attachments and file types
1056595Authorization not found for installation number
982045Error calling the SAP back-end system
970042[obsolete] Service Desk: Enhancements for service providers
970033New message process for VAR customers.
949292Solution Manager: Service Desk Related SAP Notes
941013Input help and input check for reporter and processor
933582Composite SAP note: Corporate messages in Solution Manager
781163RNOTIFUPDATE01: Information for scheduling
720586Test messages Support Desk
485574Incorrect start condition for SLA monitoring