Solution : https://service.sap.com/sap/support/notes/864388 (SAP Service marketplace login required)
Key words :
sap menuinteraction center -> interaction center webclient -> administration -> system parameters -> define transaction launcher logical systems, financial customer care scenario & sap dispute management, financial customer care & sap dispute management scenario, terms fcc financial customer care, fs-cd insurance object directly, set system parameters, fs-cd backend occurs, ic web client profile, fs-cd system, ic webclient'
Related Notes :
| 977557 | FCC: Enhancement of event module FSCD_SAMPLE_1231 |
| 884684 | FCC: Delta Customizing for CRM Release 5.0 |
| 746475 | Financial Customer Care - Collections Management |