Solution : https://service.sap.com/sap/support/notes/67739 (SAP Service marketplace login required)
Summary :
SAP has clarified its message priority guidelines for effective issue management in SAP environments. A "Very High" priority should be used when key business processes cannot proceed, including severe scenarios like system downtimes or jeopardized upgrades. "High" priority involves serious effects on necessary business functions, needing immediate action to prevent extensive disruptions. "Medium" and "Low" priorities cover lesser impacts on business processes, with "Low" affecting non-critical or infrequently used system functions. Additionally, for test systems, elevated priorities are permissible if the system's go-live or upgrade is at risk. Customers must ensure remote access and provide detailed problem descriptions to facilitate swift resolution.
Key words :
entire productive business flow, normal business processes, core business processes, ensure prompt processing, required logon data, ensure 7x24 processing, classifying test systems, sap problem messages, productive system, problem messages
Related Notes :
| 1364684 | Vendavo: Distribution Process SAP Price & Margin Management |
| 1281633 | Speed Up Processing of a Customer Message |
| 90835 | SAP Message Escalation Procedure |
| 46962 | More information required |
| 19500 | The priority of your request has been changed |
| 16018 | More information required on reported message |