Solution : https://service.sap.com/sap/support/notes/46962 (SAP Service marketplace login required)
Summary :
To address your issue, SAP Support needs more detailed information. Follow these steps carefully: (1) Ensure the priority of your message matches guidelines in SAP Note 67739. (2) Report any SAP Notes you've reviewed to prevent redundancy. (3) Provide comprehensive basic information, including application component, transaction, program name, error message, and problem description. (4) Detail your Support Package level. (5) If encountering a short dump, submit this after editing. (6) Include remote connection details cautiously for system access. (7) Describe full problem scenario accurately. (8) Send all relevant documentation, ensuring security. (9) Update on installed Add-Ons. (10) Confirm your kernel patch level as per outlined in the guidance. Contact SAP Support with specific questions related to this note under component XX-SER-GEN.
Key words :
separate message oncomponent xx-ser-gen explaining, sm21 - system log al11 - display sap directories, message number andthe message long text, sap support organisation requiresmore information, kernel patch solution dear customer, st22 - abap/4 runtime error analysis, system -> list -> save -> local file, sm13 - display update records, st11 - display developer traces, front-end pc - edit
Related Notes :
| 919850 | Problems with the planning modeler and the planning wizard |
| 508140 | Customer messages - Customer logon data |
| 97621 | OCS Info: Online Correction Support (OCS) |
| 67739 | Priorities of problem messages |
| 40024 | Transferring customer files to sapserv# using ftp |
| 16018 | More information required on reported message |