Solution : https://service.sap.com/sap/support/notes/19500 (SAP Service marketplace login required)
Summary :
This SAP Note addresses a requested priority change for a customer support message. SAP has evaluated but not accepted the suggested priority change due to unmet necessary preconditions. The support message will still be processed expediently. Customers who disagree with the decision can reach out to support at support.country@sapok.com for further discussion. This ensures ongoing communication and resolution facilitation.
Key words :
prerequisites solution dear customer, sap active global support, country@sap, terms reason, perspective, preconditions, understanding
Related Notes :
| 178025 | |
| 77269 | |
| 67739 | Priorities of problem messages |
| 63904 | |
| 32736 | 24 hour support not possible in this language |