Solution : https://service.sap.com/sap/support/notes/1281633 (SAP Service marketplace login required)
Summary :
To expedite the resolution of a customer message submitted to SAP Support, ensure all pertinent information is ready when contacting your Local Customer Interaction Center (CIC). Details crucial for prioritizing and speeding up the message processing include system status (operational or down), affected SAP product, impacted business processes, number of affected users, availability and efficacy of any workarounds, financial implications, deadlines at risk, and a thorough impact assessment on both business operations and customers or suppliers. Providing comprehensive, quantifiable data will aid the CIC in effectively assessing and addressing the issue.
Key words :
note outlines additional information required, local customer interaction center, provide detailed information giving, test/ development/ qa system, global support customer interaction, sap active global support, terms business impact, sap product version, financial loss due, sap support
Related Notes :
| 560499 | Global Support Customer Interaction: Telephone/fax/e-mail |
| 90835 | SAP Message Escalation Procedure |
| 67739 | Priorities of problem messages |