Solution : https://service.sap.com/sap/support/notes/490871 (SAP Service marketplace login required)
Summary :
The provided SAP Note outlines issues with the display of the customer fact sheet in CRM, which may fail to display, show errors, or experience performance issues. Key areas include the necessity of a properly configured Web Application Server (WAS) from CRM 3.0 onwards, and changes in requirement by CRM 3.0 SP7+, removing the need for a CAT Server. Detailed steps are provided for verifying WAS configuration and troubleshooting services via transactions such stap SMICM and SICF. The note also addresses DNS configuration errors, pointing to common solutions such as adjusting HTTP settings or replacing server IP addresses. Furthermore, specific patches and service packs are mentioned to address these issues, alongside the potential need for internal parameters adjustment.
Key words :
cnpl-xslt-transform caller=survey plugin=cnpl_xslt_transform, /sap/bc/bsp/sap/crm_bsp_cckpt_service_http/default, line 'header_name ~response_line header_value http/1, properly configurated web application server, rendering error internal error lv_response, fact sheet require special handling, active crm application tool server, cat server-based xsl processor, case cic takes organizational data, objtype=xxxxxxx&objid=xxxxxxx
Related Notes :
| 1015684 | Rendering Error in CRM customer fact sheet X |
| 902083 | Unicode Collection Note for CRM 4.0 |
| 900411 | Finance Contracts cannot be created from the Cockpit screen |
| 892847 | Different Texts are displayed for Transaction CRMD_ORDER_BP |
| 892543 | In Portals, Fact Sheet displays incorrect document details |
| 891133 | In a Unicode System, R/3 Infoblocks are not seen |
| 891124 | Result of 'Last 20 Activities' infoblock is not sorted |
| 890289 | CRM Fact Sheet: R/3 connection returns rendering error |
| 889666 | Additional Pop-up when Factsheet is opened in a new window |
| 888231 | Missing authorization check in Customer Factsheet/cockpit |
| 883235 | Fact Sheet: IS-U - Error msg if too many contracts exist |
| 856797 | CRM Fact Sheet: Error in creating a link from the Portal |
| 856127 | RTL display of the customer fact sheet |
| 847822 | Data for the wrong business partner is displayed in cockpit |
| 844955 | Fact Sheet: Rendering/Parsing error in display of Campaigns |
| 844107 | Hyperlink with the transaction number does not work |
| 840228 | Last N Activities infoblock does not restrict number of doc. |
| 834787 | Fact Sheet: The headers of the Infoblocks are not translated |
| 830903 | Error in display of the Fact Sheet, Encoding problems |
| 827741 | CRM BP: No refresh of sales area data in Customer Factsheet |
| 804661 | Incorrect results are shown in BP Cockpit/ Cust Fact Sheet |
| 793946 | German umlauts for fact sheets not displayed correctly |
| 792007 | Wrong telephone number in Contact Person infoblock |
| 791238 | RVKUSTA1: Incorrect column headings in credit information |
| 790510 | Rendering error in fact sheet when no data found for BP |
| 789937 | Encoding problems in Portal customer fact sheet |
| 789821 | Status Open is not reset for activity items (products) |
| 788606 | Problems in the fact sheet when ITS is used |
| 788314 | Factsheet: Get Set Parameter for BPA Not Active |
| 787382 | ITS HTML VIEWER: Value pair missing in POSTDATA and QUERY_TA |
| 782620 | Note 722814 does not work after certain basis SP |
| 775632 | Duplicate entries in info block "Last SD documents" |
| 772336 | New SET/GET parameter: CRM_CCKPT_LOCAL. |
| 767884 | The list of views are not displayed |
| 765667 | Printing the Customer Fact Sheet |
| 750605 | Selection info block 'Credit-relevant information' |
| 748702 | CRM-CFA:Inconsistency in the result list for personalisation |
| 731306 | Customer Factsheet: Performance Display of the factsheet |
| 730133 | Fact Sheet: Column widths for CRM info blocks ignored |
| 729513 | Fact sheet: Some links do not work |
| 725643 | CFS: Premise display in Interaction Center is too large |
| 722814 | Fact Sheet is not refreshed when End Contact is pressed |
| 715903 | Fact Sheet: IS-U contact dates mixed up columns |
| 701543 | Views not sorted in business partner cockpit |
| 696396 | Fact sheet: JavaScript errors in IS-U data |
| 696145 | Personalization of fact-sheet and role assigned to views |
| 689991 | Runtime error MESSAGE_TYPE_X with SAP GUI HTML control |
| 685198 | Result in Status Tab of BPCC incorrectly filled. |
| 683725 | BP-Cockpit-closed in case of authorization error |
| 680965 | Personalization of fact-sheet not working correctly |
| 676150 | R/3 info blocks in CRM fact sheet: Evaluation path |
| 676006 | R/3 info blocks in CRM fact sheet: Determining POrg |
| 671436 | Fact sheet: Display of IS-U consumption data |
| 657346 | Codepage problem in Customer Fact Sheet |
| 655066 | Fact sheet: Avoiding logon dialog box |
| 652437 | Code page problems in the customer fact sheet |
| 649507 | problems in assigning standard views to roles in BP Cockpit |
| 643949 | Customization for Business partner fact sheet dumping |
| 640303 | Data is displayed for the incorrect business partner |
| 636906 | Performance of ERP fact sheet |
| 631194 | Rendering Error in CRM customer Fact Sheet IX |
| 629764 | CRM Fact Sheet: R/3 connection returns errors |
| 628256 | Address printed in the business partner fact sheet formatted |
| 626714 | Rendering error in CRM Customer Fact Sheet VIII |
| 626093 | Rendering Error in CRM Customer Fact Sheet VII |
| 620394 | CRM: Fact Sheet connection of R/3 / error with payment cards |
| 616431 | Rendering error in CRM customer fact sheet VI |
| 609387 | Sales summary: no display of group master contracts |
| 606937 | Error message w/ branch from fact sheet |
| 606655 | Fact sheet in BP maint: navigation from partner info blocks |
| 604859 | Links of R/3 data in Fact sheet not working |
| 601456 | Partners displayed twice in fact sheet |
| 591869 | Infoblock-Partners in one sales area |
| 580641 | Fact sheet campaigns: display campaigns |
| 576479 | Partner data is displayed in spite of missing authorization |
| 575777 | Rendering error in CRM customer fact sheet V |
| 573851 | Rendering error in CRM customer fact sheet IV |
| 570041 | Rendering error in CRM customer fact sheet III |
| 570040 | No display of activities in customer fact sheet |
| 568046 | Fact sheet campaigns: error during parsing into XML format |
| 565681 | Fact Sheet: Jump into R/3 objects fails |
| 563256 | Fact sheet: Remov XML-incompatible characters fr info block |
| 562523 | Rendering error in CRM customer fact sheet II |
| 561531 | Rendering error in CRM customer fact sheet I |
| 560391 | Navigation from transaction to CCP not working correctly |
| 556756 | Rendering error / XML parsing error unexpected symbol: ''' |
| 552752 | Fact Sheet: Sales areas are processed incorrectly |
| 548931 | Fact sheet: Address in the 'Contact person' info block |
| 544688 | Fact sheet: 'Partner: One Sales Area' does not return data |
| 542870 | Composite SAP Note: Rendering error in CRM fact sheet |
| 540712 | Connection of R/3 fact sheet to CRM -> Rendering Error |
| 540520 | Fact sheet: R/3 info blocks - information is missing |
| 532648 | Problem with MS Sec. Patch Q321232 for Internet Explorer |
| 529793 | Missing error text in the Internet Explorer browser |
| 529693 | Fact sheet campaigns: displaying campaign elements |
| 528939 | Fact sheet: headings for IS-U business activity table |
| 527324 | Fact sheet: incorrect org data determination from user |
| 526433 | Fact sheet: problems with special characters from R/3 |
| 526245 | Fact sheet, 'contact person':incorrect department & function |
| 524326 | R/3 links in the fact sheet do not work for CIC |
| 524299 | Note 522868 does not consider delivery |
| 518651 | Fact sheet: additional authentication |
| 518524 | Fact sheet: Branch into R/3 does not work |
| 517022 | Fact Sheet: IS-U info block is displayed unformatted |
| 512778 | Link to R/3 documents is not working in the Fact Sheet |
| 509739 | Removing XML-incompatible characters from fact sheet |
| 500683 | Fact sheet: Problems with special characters from R/3 |
| 499855 | Fact Sheet: Problems with special characters from R/3 |
| 499697 | Fact sheet: No SAP XSLT processor for OS/390 and AS/400 |
| 458818 | Error in method IF_CCM_OP_OBJECT~GET_OBJECT_KEY |
| 451631 | SAP XSLT: Conformance, Restrictions, Extensions |
| 443698 | BP fact sheet 'Marketing profiles': Rendering ERROR |
| 443688 | Fact sheet: Workaround for difficulties with CAT Server |
| 434918 | Configuration for fully qualified host names for BSP |
| 415709 | SAP CRM 3.0 SP02 |
| 386266 | Calling BSP applications from the Workbench |
| 383587 | external CATServer: Composite Note |