Solution : https://service.sap.com/sap/support/notes/524326 (SAP Service marketplace login required)
Key words :
crm -> customer interaction center -> component configuration -> hidden components -> maintain context menus, objtype=vbak&objkey=00012345&logsys=i46clnt300, transaction definition select bor method, transaction - type unique transaction code, business partner fact sheet called, customer interaction center, save action box configuration, business partner maintanance transaction, cic additional customizing hasto, press green continue button
Related Notes :
| 604859 | Links of R/3 data in Fact sheet not working |
| 518524 | Fact sheet: Branch into R/3 does not work |
| 512778 | Link to R/3 documents is not working in the Fact Sheet |
| 490871 | Composite note: CRM Business Partner Cockpit and Fact Sheet |