Solution : https://service.sap.com/sap/support/notes/914722 (SAP Service marketplace login required)
Summary :
SAP Solution Manager 7.0 (ST400) users experiencing issues with the Issue Management or SAP Engagement and Service Delivery work center can reference the detailed instructions provided for correct setup and troubleshooting. Key steps include verifying no red alerts exist in Solution Manager’s Self Diagnosis and following the specified Implementation Guide for setup. Two crucial tasks are the activation of Issue Management Service (TA SICF) and configuring CRM customizing settings via BC Sets (Note 903528). Additionally, the work center integrates functionalities such as handling tasks and tracking Expertise-on-Demand requests effectively. To ensure smooth operation, always check that ADS is configured properly for PDF generation in Issue Management.
Key words :
ta spro -> sap solution manager implementation guide -> sap solution manager -> basic settings -> basic bc sets, ta spro -> sap solution manager implementation guide -> sap solution manager -> scenario-specific settings -> sap engagement, ta sicf -> default_host -> sap -> bc -> webdynpro -> sap -> ags_work_servcies, sets business scenario / business process / business process step, path /default_host/sap/bc/webdynpro/sap/, service delivery -> issue management -> activate solution manager service, business scenario / business process / business process step, 'sap solution manager administration' work center, ta solman_workcenter -> tab solution monitoring -> view, configuration -> activate issue tracking bc set
Related Notes :
| 1161294 | Name chg, SAP Solution Manager 4.0 to Solution Manager 7.0 |
| 1158960 | Reporting View with Processing Log in Issue Management |
| 1022797 | Maintenance Optimizer: Can not select product version |
| 1019583 | DSWP: Customizing for Issues and Top Issues |
| 1018194 | DSWP: Setting up connection for SAP Service Marketplace |
| 1006247 | Error saving Data Transfer Config. without authorization |
| 982045 | Error calling the SAP back-end system |
| 954034 | Automatic notification in Issue Management |
| 952796 | Generating the issue summary as a PDF |
| 942403 | Transfer of Solution Master Data to SAP from Solutin Manager |
| 903528 | Solution Manager issue management and service plan: BC sets |
| 705953 | CRM Standalone: Deactivate messaging flow for BUS_TRANS_MSG |
| 700518 | SAP Service Sessions: How To Do Error Analysis |