Solution : https://service.sap.com/sap/support/notes/1019583 (SAP Service marketplace login required)
Key words :
sap solution manager -> configuration -> scenario-specific settings -> service desk -> status profile -> change status profile, sap solution manager -> configuration -> scenario-specific settings -> service desk -> status profile -> define catalogs, sap solution manager -> configuration -> scenario-specific settings -> service desk -> maintain categories, customer relationship management -> transactions -> basic settings -> define number ranges default text template, sending service desk messages, sap solution manager, original transaction type slfi strictly, existing slfi0001 status profile, service desk, work center application supports
Related Notes :
| 1161294 | Name chg, SAP Solution Manager 4.0 to Solution Manager 7.0 |
| 914722 | FAQ Solution Manager 7.0: Collaboration Platform |