Solution : https://service.sap.com/sap/support/notes/1146659 (SAP Service marketplace login required)
Key words :
select custom agent inbox status make, agent inbox status mapping, agent inbox status 'open', webclient agent inbox, inbox status 'open', system status 'open', system status i1002, system status i1005, respective support-package, assign additionally i1002
Related Notes :
| 1163800 | Low performance when searching for completed business trans. |
| 1147022 | Performance: IC Agent inbox search search using quick search |
| 1122666 | RFW:Parameters maintanence in smofparsfa for performance |
| 882653 | Frequently Asked Questions (FAQs) about the Agent Inbox |