Solution : https://service.sap.com/sap/support/notes/826037 (SAP Service marketplace login required)
Summary :
This SAP Note provides comprehensive guidance for managing and reporting issues related to MaxDB and liveCache environments. Topics included are proper contact protocols, identifying the correct SAP component for issue categorization, understanding the difference between consultation and support, and detailed instructions for system setup including establishing Telnet and SSH connections. Additionally, it outlines how to accurately provide necessary information and logs to expedite problem resolution, discusses priority settings for problem escalation, and offers resources such as SAP Support Center contact details and web links for further assistance.
Key words :
subdirectory <rundirectory>/diaghistory/<time stamp>, bw-sys-db-sdb component, internal maxdb error messaging system, path process -> trace -> 'display file', choose process -> trace -> 'display file', dbmcli db_enum instancename <dbname> version 14, bc-db-sdb component, bc-db-lvc component, component bc-db-lca, automatic conversion takes place
Related Notes :
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| 939303 | SAP DB connection |
| 873046 | Processing customer messages in English |
| 822239 | FAQ: SAP MaxDB Interfaces |
| 820824 | FAQ: SAP MaxDB/liveCache technology |
| 560499 | Global Support Customer Interaction: Telephone/fax/e-mail |
| 508140 | Customer messages - Customer logon data |
| 423778 | SAP Germany consulting request |
| 376997 | BW customer messages with priority 1 (very high) |
| 353158 | What you must save when the database has crashed |
| 202344 | Setting up SAP DB connection |
| 83020 | What is consulting - What is support? |
| 67739 | Priorities of problem messages |
| 46742 | Priority 1 Support generally available |
| 37001 | Telnet link to customer systems |
| 32736 | 24 hour support not possible in this language |
| 16481 | Contacts at SAP (Germany) |