Solution : https://service.sap.com/sap/support/notes/873046 (SAP Service marketplace login required)
Summary :
This SAP Note addresses the language processing for support messages. Messages may be initially logged in a local language but are processed in English if they require specialized expertise not available in the local language. SAP operates global support centers to assist customers in various time zones, typically in their local language. However, when expert knowledge is necessary, English is used due to its common understanding among SAP experts. If needed, translation services are available although this may extend the response time.
Key words :
processed requires special expert knowledge, symptom processing messages, additional time required, terms support language, time zones, local language, support centers, provide support, sap support, initially logged
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