Solution : https://service.sap.com/sap/support/notes/812732 (SAP Service marketplace login required)
Summary :
Your system requires an established R/3 support connection for SAP service sessions involving remote services such as EarlyWatch. The prerequisite is an existing SAProuter connection to SAP (SAPserv X), with setup details available in SAP Note 35010. The connection establishment process comprises setting up the SAProuter, managing system data in the SAP Support Portal, and configuring the service in the SAP Service Marketplace. Detailed steps include configuring route permissions, maintaining server entries, and initiating service connections. TCP/IP configurations and correct SAProuter functionality are crucial for connection success. Further assistance can be sought via component XX-SER-NET-HTL if issues arise.
Key words :
<ip address sap-sr> <ip server> <instance number>, view 'service connections - system sid'opening, component xx-ser-net-htl, <ip server> <instance number>, route permission table 'saprouttab', current saprouter software supports, - choose 'display system data', - choose 'manage connections', - choose 'create server', sap service marketplace
Related Notes :
| 1504102 | Required elements of a message to BW Integrated Planning |
| 1415371 | REACH: Setting up service connections for SAP Support |
| 1178628 | No service connection: "internal error" |
| 1178624 | No service connection: "Partner not reached" (sapserv#) |
| 1178546 | No service connection: "route permission denied" |
| 1172939 | Technical prerequisites for remote service delivery in SSM |
| 984434 | How to speed up customer message processing |
| 948490 | Customer Message Requirements for BEx Web Runtime Java |
| 494980 | Remote Support for an Enterprise Portal |
| 35010 | Service connections: Composite note (overview) |
| 31515 | Service connections |