Solution : https://service.sap.com/sap/support/notes/997795 (SAP Service marketplace login required)
Key words :
prerequisites code error solution implement, class cl_crm_aui_service create method determine_bt_profile, interaction center webclient agent inbox, description = 'ic business transaction profile', respective support package, typing method = type, attached coding corrections, business transaction, interaction record, type = exporting
Related Notes :
| 669072 | Customizing transactions in the IC WebClient |