Solution : https://service.sap.com/sap/support/notes/528806 (SAP Service marketplace login required)
Key words :
booking solution manager starter pack, sap goinglive check service engineer, supported asdesktop management tool, sap netweaver solution landscape, unix systems sap supports, enterprise portal satelite system, install solution manager diagnostics, terms sap earlywatch alert, sap remote service session, sap supports microsoft netmeeting
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