Solution : https://service.sap.com/sap/support/notes/1036616 (SAP Service marketplace login required)
Summary :
To facilitate remote support sessions for SAP systems, clients are required to download and execute the Netviewer participant client, available at netviewer.com/sap-ags. Two versions exist: one with SAP-Router support and another without. The client without router support utilizes direct internet connections, requiring access to specific SAP Netviewer servers. Conversely, the client with SAP-Router support needs a configured SAProuter connection, directing traffic through designated SAP servers worldwide. Additionally, system data must be managed within the SAP Support Portal, where clients can create and manage service connections, achieving robust integration and support handling.
Key words :
permit tcp <saprouter-host> <netviewer-client> gt 1023 establishedpermit tcp <netviewer-client> <saprouter-host> eq 3299please maintain saprouttab, <netviewer-client ip> <sapservx ip> 3299 # saprouter connection, component xx-ser-net-htl, view 'service connection sid'note3, netviewer participant client exists, netviewer participant client maintaining, netviewer participant clientto participate, local saprouter-host, netviewer participant client, - netviewer one2meet client
Related Notes :
| 1634757 | Guided Self Service 'Performance Optimization' |
| 1616421 | Maintenance Activities Sapserv7 and Sapserv9 Singapore |
| 1498779 | Preparing Java-based systems for Support Services |
| 528806 | SAP Remote Services for Enterprise Portal solutions |
| 35010 | Service connections: Composite note (overview) |
| 31515 | Service connections |