Solution : https://service.sap.com/sap/support/notes/1504004 (SAP Service marketplace login required)
Summary :
The SAP Note addresses issues with the “Enterprise Support engagement status report” in SAP Solution Manager. Users are unable to start the report, resulting in error messages and dumps during KPI measurement in SUG_REP session with missing input/result values in the KPI checks and the ES Engagement status section. For Solution Manager 7.1, it's advised to follow the “Measurement Platform Set Up” process. Issues encompass lack of measurement values in the Continuous Improvement Dashboard, requiring activation of BI content and extractors for data transfer from the Solution Manager to the SAP Service Backbone. To rectify, assign specified roles, ensure role compilation before assigning, and perform required activations using AGS_ESR_ACT and E2E_SUGEN_ACT functions, ensuring the roles match the user’s duties. The setup includes system monitoring, process monitoring, and service level reporting to support KPI measurements effectively.
Key words :
/bpm --> media library --> technical information --> setup guide - business process monitoring, /bpm --> media library --> technical information -->bi setup guidethe data, --> sap solution manager <current release> --> system administration --> system monitoring, scenario-specific settings ' service desk ' service desk ' time recording, /instguides -> sap components -> sap solution manager <current release>, /instguides sap components sap solution manager <current release>, -service level reporting - availability reportingthe sap service level reporting, /instguides -> sap components -> sapsolution manager <current release>, deploying support packages/ enhancement packages - service desk, scenario-specific settings ' service desk -> information
Related Notes :
| 1492013 | Engagement View for Enterprise Support |
| 1427280 | Software Change Management Metrics |
| 1412363 | Central Preparation Note for KPI Measurements |
| 1391968 | Enterprise Support Report / PSLE Report - BI SelfService |
| 1143775 | SAP Service Content Update |