Solution : https://service.sap.com/sap/support/notes/1401565 (SAP Service marketplace login required)
Key words :
sap solution manager service desk, attached correction instructions, call transaction crmbs02, bc set solman40_sdesk_var_009, automatically overwrites customizing, status profile slfc0001, proposed solution, status number 15, highest status, var configuration
Related Notes :
| 1580008 | VAR:Automatic forwarding to SAP and status profile SLFC0001 |
| 1023598 | SAP Solution Manager Service Desk for service providers |