Solution : https://service.sap.com/sap/support/notes/1580008 (SAP Service marketplace login required)
Key words :
sap solution manager service desk, attached correction instructions, manual customizing change, status profile slfc0001, call transaction crmbs02, incorrect system status, system status, terms slfc0001, user status, incorrect assignment
Related Notes :
1401565 | VAR: Status transfer to "Proposed Solution" or "Confirmed" |
1318787 | VAR: Automatic forwarding for specific components |