Solution : https://service.sap.com/sap/support/notes/1330726 (SAP Service marketplace login required)
Summary :
The SAP Note addresses operational aspects, customization, and troubleshooting for the alert functionality in the Interaction Center (IC) WebClient, integral to enhancing agent communication. Alert triggers in CRM versions 5.1 and newer are confined to the Intent-Driven Interaction context for automating IC functions via business rules. Comprehensive guidelines are provided for configuring alerts with a Rule Modeler and solving common issues like non-appearance in the Context Area and JavaScript errors. Documentation and service activation steps are detailed, alongside pertinent SAP Notes for specific issues related to multiple or erroneous alert displays.
Key words :
/default_host/sap/bc/bsp/sap/sam_sess_queue /default_host/sap/bc/bsp/sap/sam_notifying /default_host/sap/bc/bsp/sap/icf_notify_poll /default_host/sap/bc/bsp/sap/ic_frw_notify /default_host/sap/bc/notify /default_host/sap/bc/notify/polling /default_host/sap/webcuif /default_host/sap/webcuif/notify /default_host/sap/webcuif/notify/polling check, ic webclient alerts including configuration guide, /saphelp_crm60/helpdata/en/46/22e926ed6c5872e10000000a11466f/frameset, automate specific interaction center functions, interaction centre agent business role, messaging framework called sam, intent-driven interaction context, terms ic webclient, higher releases alerts, run tx sicf
Related Notes :
| 1315053 | On Event BPConfirmed alert occurs several times |
| 1309227 | CRM IC: Problems with SAP WebDispatcher (CRM 5.2 onwards) |
| 1292429 | Outgoing HTTP requests without passport |
| 1292017 | Alert Duplication on BP Confirmation |
| 1265562 | Alert not clearing |
| 1252289 | More alerts Image does not navigate to other alerts |
| 1224727 | Alert does not work properly when selecting std. response |
| 1147671 | Alert Services Issues in IC WebClient |
| 1139691 | IBaseConfirmed event doesn't work |
| 1133992 | No warning message when the Alert message is too long |
| 1096968 | Dump when user search alert with special characters(-,+) |
| 828884 | Demo to check if Simple ABAP Messaging (SAM) is working |
| 827958 | Javascript Errors in IC WebClient, Messaging does not work. |