Solution : https://service.sap.com/sap/support/notes/1224727 (SAP Service marketplace login required)
Key words :
customer relationship management->interaction center webclient->basic function->define alerts, prerequisites program error solution apply, terms icwebclient email editor, email editor dropdown list, search standard response view, attached correction instructions, dropdown list, standard response, standard response2, triggering event
Related Notes :
| 1330726 | IC Webclient Alerts FAQ Note |