Solution : https://service.sap.com/sap/support/notes/1139691 (SAP Service marketplace login required)
Key words :
crm->interaction center webclient->additional functions-> intent-driven interactions->define events, prerequisites missing customization solution, current event equals 'objcompconfirmed', ic webclient 5, event 'objcompconfirmed', event ibaseconfirmed, work correctly, rule policy, transaction spro, select crm_ic_event
Related Notes :
| 1330726 | IC Webclient Alerts FAQ Note |