Solution : https://service.sap.com/sap/support/notes/1178684 (SAP Service marketplace login required)
Summary :
The SAP Note delineates issues encountered in establishing a service connection due to SNC processing failures. When accessing customer systems, support teams encounter error messages prompting operations on the SAProuter machine, focusing on tasks such as sapgenpse seclogin -l and sapgenpse get_my_name -n validity. In case of an expired SAProuter certificate, remediation includes certificate renewal through deletion of specific files and navigating service links for renewal procedures. This note advises ensuring that the SAProuter is active under the correct user, critical for successful service connection reinstatement.
Key words :
xx-ser-net-htl reason, current customer problem requires, customer problem occurred, support team accesses, snc processing failedexecute, snc saprouter process, saprouter machine, saprouter certificate, /saprouter-sncadd, /saprouter-sncdoc
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