Solution : https://service.sap.com/sap/support/notes/787085 (SAP Service marketplace login required)
Key words :
sap basic java libs sp16, crm ic manager dashboard, java messaging service, ic manager dashboard, symptom sap applications, sap j2ee engine 6, software delivery manager, business communication broker, crm ic webclient, contact center reason
Related Notes :
| 790596 | Incoming phone calls not received in IC WebClient |
| 581243 | ICI/BCB versions, delivery, installation, documentation |