Solution : https://service.sap.com/sap/support/notes/769478 (SAP Service marketplace login required)
Summary :
SAP Support may need to establish a remote connection to customer systems for troubleshooting within XI runtime environments. Customers have various secure options to facilitate such connections including Windows Terminal Server, NetMeeting, pcANYWHERE, Citrix MetaFrame, HTTP Connect, and Telnet connections, each outlined and guided by specific SAP Notes. Direct access to integration tools is available from version XI 3.0. Storage of sensitive login data should be handled diligently, and further guidelines can be accessed through SAP Notes and online resources provided by SAP.
Key words :
terms xi tools wts pcanywhere netmeeting citrix http connect telnet reason, prerequisites sap support requires additional, symptom sap support requires, http connect service -, windows terminal server connection -, xi customer system, complete error analysis, 120 netmeeting connection -, pcanywhere connection -, citrix metaframe -
Related Notes :
| 854536 | Adapter Framework: Information Required by SAP Support |
| 701588 | Setting up Service Citrix MetaFrame connection |
| 617604 | SAP Remote Services for SAP PI/XI |
| 605795 | Windows Terminal Server connection in remote support |
| 592085 | Installing HTTP Connect service |
| 508140 | Customer messages - Customer logon data |