Solution : https://service.sap.com/sap/support/notes/749806 (SAP Service marketplace login required)
Key words :
channel management ---------------------------------------------------business scenarios key capability sales key capability service key capability marketing key capability analytics key capability interaction center key capability field applications key capability e-commerce key capability channel management, field applications basic settings, interaction center, e-commerce, user management, configuration elements software agent framework, sales basic settings, service basic settings, marketing basic settings, analytics basic settings
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