Solution : https://service.sap.com/sap/support/notes/622472 (SAP Service marketplace login required)
Key words :
required sap trex versioncrm software agent framework requires sap trex 6, basic java libs versioncrm software agent framework requires sap j2ee engine 6, sw component crm software agent framework, required crm saf patch levelpatch level, sap basic java libs 6, interaction center business scenario group, required sap j2ee engine, crm software agent framework 4, directory <j2ee_home>/cluster/server/managers, software agent framework
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