Solution : https://service.sap.com/sap/support/notes/555073 (SAP Service marketplace login required)
Key words :
interactive scripting editorthe interactive scripting editor bsp, ic web client processesj workset, workflow modelerthe workflow modeler bsp, ic web client processes workset, ic web client processes, real-time status workset, crm back-end system, interaction center web client, role interaction center manager, interaction center manager role
Related Notes :
| 610994 | SAPKU31004: Support Package 04 for CRM 3.1 |
| 587218 | SAPKU31003: Support Package 03 for CRM 3.1 |
| 553990 | BP for mySAP CRM 3.1 50.1 and 50.2 workforce management |