Solution : https://service.sap.com/sap/support/notes/553990 (SAP Service marketplace login required)
Key words :
wfm front end application server, terms role 'interaction center manager', interaction center manager, par file overwrites, workforce management reason, 'workforce management' workset, prerequisites property hostname, selected external service, workforce management iviews, application server
Related Notes :
| 610994 | SAPKU31004: Support Package 04 for CRM 3.1 |
| 587218 | SAPKU31003: Support Package 03 for CRM 3.1 |
| 555073 | Installations of ICManager BP for mySAP CRM 3.1 50.1 50.2 |