Solution : https://service.sap.com/sap/support/notes/552289 (SAP Service marketplace login required)
Key words :
work process -> dispatcher -> message server -> dispatcher -> enq work process, work process -> gateway -> gateway -> dialog process, enq work process, profile parameter enque/delay_max, enqu/table_size solution [1] question, system rejects lock requests, dialog work processes, application server sets, enq process, enque/table_size = 20000you
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