Solution : https://service.sap.com/sap/support/notes/369684 (SAP Service marketplace login required)
Summary :
During the initial download of the DNL_CUST_PROD1 Customizing object in SAP CRM, users might face inconsistencies between the logical systems of existing hierarchies and the R/3 system issuing the data, leading to errors stated in Transaction SMQ2. This primarily occurs when the CRM system’s logical system is not aligned with the R/3’s from which data is sourced, often following a system name change or using a different OLTP system for subsequent downloads. Solutions include adjusting hierarchy settings in COMM_PRAPPLCAT, setting tables to inactive in R3ACa3 for EBP systems, and ensuring identical product hierarchy structures in CRM and R/3 systems to facilitate downloads from multiple backend systems, especially pertinent from CRM 4.0 onwards.
Key words :
cross-application components -> sap products -> basic settings -> define system message characteristics, crm -> master data -> products -> basic settings -> define system message characteristics, crm -> master data -> products -> enhancements -> change category ids, hierarchy level 5 characters long, deactivate message com_product_custmsg 028 crm 5, level 8 characters long, crm-specific data, product hierarchy ids, back-end systems, crm/bbp system
Related Notes :
| 887171 | Cannot deactivate error message COM_PRODUCT_CUSTMSG 028 |
| 857222 | DNL_CUST_PROD1: Error message COM_PRODUCT_CUSTMSG 028 |
| 418886 | Download: Products not found or not changeable |