Solution : https://service.sap.com/sap/support/notes/1699171 (SAP Service marketplace login required)
Summary :
This SAP Note provides a troubleshooting script for SAP HANA or BWA appliances that collects necessary system information to facilitate Support analysis and accelerate the resolution of customer messages. The script, support.sh, should be downloaded and executed within the /root directory of your system. It efficiently aggregates and compresses pertinent data in about five minutes, optionally offering email dispatch or manual download of the results. Use this script specifically with Dell, SuSE-supported HANA, or BWA appliances for optimal compatibility and to ensure rapid response from SAP Support when reporting system issues.
Key words :
file /tmp/dell_support_delhanar00, sap note serves, e-mail address, customer message problem, support script helps, sap message, mail server, attached script, problem analysis, provide support
Related Notes :
| 618104 | "sapsysinfo" - Compiling system information on Linux |
| 300900 | Linux: Available DELL hardware |
| 171356 | SAP software on Linux: General information |