Solution : https://service.sap.com/sap/support/notes/1630865 (SAP Service marketplace login required)
Summary :
Some fields in the multi-provider of the Enterprise Support Report and PSLE Report in SAP Solution Manager are incorrectly assigned, impacting data display in sections including "Open Messages - Escalated Messages", "AVERAGE PROCESSING TIME", "CLOSED ESCALATED CUSTOMER MESSAGES", and "OPEN ESCALATED MESSAGES". The resolution involves manually assigning correct fields in the multi-provider. Detailed steps include navigating to “InfoProvider” in "Modeling", selecting the multi-provider “0SM_ESRM1”, correcting assignments for specific InfoObjects, and then activating the multi-provider to reflect changes.
Key words :
software component st sap solution ma, sap earlywatch alert coverage -, closed escalated customer messages, terms enterprise support report, open messages - escalated messages, solution manager reason, open escalated messages, enterprise support report, average processing time, release 400 sapkitl437 - sapkitl437
Related Notes :
| 1391968 | Enterprise Support Report / PSLE Report - BI SelfService |