SAP Note 1527176 - IGS doesn't function after restart

Component : Internet Graphics Server -

Solution : https://service.sap.com/sap/support/notes/1527176 (SAP Service marketplace login required)

Summary :
The SAP Note addresses the issue where IGS becomes unresponsive with specific errors logged in the trace files, such as "NiListen on port 40080 failed" and "NiBufListen failed". The root cause is linked to port conflicts due to ports being occupied by stale IGS processes or other programs. The solution involves ensuring all IGS processes are terminated, verifying that the required ports are free using tools like 'netstat', and restarting IGS. It’s crucial to manage starting and stopping IGS via the SAP Start Framework to prevent port conflicts and ensure correct IGS functionality. Steps are also provided to check the health of IGS after troubleshooting.

Key words :
handlepart] maximum queue size exceeded, multiplexer trace file mux_<hostname>, [neterror] [nibuflisten failed] [servertcpip, sap<sid>_<instance>, [neterror][niaccept failed] [servertcpip, ping] reconnect portwatcherplease note, multiplexer trace file, pw_<hostname>_n, sap start framework, sap system id

Related Notes :

1497001Network error causes IGS to cease responding
946153Parameters of the IGS configuration file igs.xml
844669Profile parameter of IGS as of Version 7.x
514841Troubleshooting when a problem occurs with the IGS
164937NiPBind: service 'sap????' in use