Solution : https://service.sap.com/sap/support/notes/1362264 (SAP Service marketplace login required)
Key words :
customer relationship management -> transactions -> basic settings -> define transaction types, set default values solution apply, incident management work center, incident create work center, start transaction spro, terms solution manager, desired transaction type, business transaction categories, selected transaction type, sap solution manager
Related Notes :
| 1330201 | Work Centers: Incident Create improvement for loading BPs |
| 1023598 | SAP Solution Manager Service Desk for service providers |